Class fees are non-refundable once a client has signed up for a series of classes. This includes any attendees who have only taken the trial class but signed up afterwards. Fees may be applied to future group class sessions or transferred to another attendee but must be completed within six months. They cannot be applied to private sessions or any other service. Private session refunds are offered in only two circumstances: in the case of a dog having passed away before the training sessions have been completed or a dog's physical health will not allow for future training. The latter needs to verified in writing by the dog's Veterinarian. In the event a dog is re-homed, group classes or private sessions may be transferred to the new owner. There will be a $50.00 non-refundable cancellation charge for all private appointments not cancelled within 24 hours. In the event that you need to cancel, we will be happy to defer your appointment to a future date.